Provida Life Sciences - Practical solutions for better Living

New Request	Track Request	FAQ

Help Desk Frequently Asked Questions

1. How do I submit a request?
2. How do I track my request?
3. How long will it take for a response?
4. Do I respond to email sent from the Help Desk?
5. What is a valid Email Address?
6. Does the Help Desk handle Customer Service issues?

1.	To create a request, go to http://helpdesk.provida.com. From the menu click on New Request. A form will appear where you will need to enter your full name, a valid email address, select a category, choose the severity of the request, and a detailed description. Then click the Submit button.
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2.	To track a request, go to http://helpdesk.provida.com. From the menu click on Track Request. Enter the ticket number that we have sent to you by email and then click the Submit button.
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3.	You will receive a response as soon as possible. For most requests this will be within 24hrs. Some requests submitted on weekends may take longer.
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4.	You cannot respond to the email sent to you by the helpdesk. Please use the Track Request feature to track the progress of your request.
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5.	A valid email address is johndoe@domain.com, or jdoe@domain.net. Please make sure that your email address is entered correctly.
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6.	The Help Desk only handles Tech Support issues involving the sites such as Provida.com and SmartTechnique.com and the Chat Forums. If you have questions, comments or concerns regarding shipping or billing, please send an email that includes your order number (or street address including zip code) to customerservice@providalabs.com and one of our friendly customer service representatives will get back to you right away with all the information you require. You can also call us toll free at 1-888-PROVIDA (1-888-776-8432).
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